Last month we got word that the backlog of email being sent to the individual CMs (Community Managers of each city) was beyond belief… in addition to the standard support@ / couriersupport@ backlogs, which were both over a week or more on their own. Here’s when the issue was first brought to our attention.. there was nearly a 14 day backlog before the email would be seen in the system, much less assigned and given a complete response – and if a follow up question was needed to complete a…