Previously we told you about some of the shakeups and controversy happening over at deliver-anything-to-your-doorstep ‘Postmates’, and their couriers, which many of us here in East Nashville have learned to rely on religiously, to snag anything from groceries, to dinner, to some emergency Plan B for the morning after, or even a bong delivered to East Nashville. After publishing some of their ‘behind the scenes’ tips we had from local couriers and remote customer service reps that work here in Nashville, we recently received a new tip – Couriers will…
Tag: GrubHub
Postmates Internal Email Support Backlog: It’s worse than you imagined
Last month we got word that the backlog of email being sent to the individual CMs (Community Managers of each city) was beyond belief… in addition to the standard support@ / couriersupport@ backlogs, which were both over a week or more on their own. Here’s when the issue was first brought to our attention.. there was nearly a 14 day backlog before the email would be seen in the system, much less assigned and given a complete response – and if a follow up question was needed to complete a…
Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition
UPDATED NEWS: Courier Schedules Going Away, too! Previously we introduced you to “Postmates: Remote Order Support – Behind The Scenes” and now it’s time for an update to the original article, a ‘2nd Edition’, or sorts. Since our original post we’ve received so many updates and additional information, we felt it was time to s hare it with you! There are NO Schedules – Work When you want, how long you want, break when you want! Let start with a notable decision that Postmates made recently – one that was…
Postmates: How to Get Free Parking (Illegal/Unethical Version)
While we’re still working on the upcoming “Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition” article that will be published later this evening, we noticed a new tip in our inbox, and we thought we’d share the humor while we took a sandwich break. Sadly, this really happened. If you’re a Postmates delivery driver – one of the worst parts of working downtown in any city is parking. Generally, you have to pay to park, or risk getting a ticket, even though you may only be…