Postmates: Courier Schedules Going Away

Previously we told you about some of the shakeups and controversy happening over at deliver-anything-to-your-doorstep ‘Postmates’, and their couriers, which many of us here in East Nashville have learned to rely on religiously, to snag anything from groceries, to dinner, to some emergency Plan B for the morning after, or even a bong delivered to East Nashville. After publishing some of their ‘behind the scenes’ tips we had from local couriers and remote customer service reps that work here in Nashville, we recently received a new tip – Couriers will…

Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition

UPDATED NEWS: Courier Schedules Going Away, too! Previously we introduced you to “Postmates: Remote Order Support – Behind The Scenes” and now it’s time for an update to the original article, a ‘2nd Edition’, or sorts. Since our original post we’ve received so many updates and additional information, we felt it was time to s hare it with you! There are NO Schedules – Work When you want, how long you want, break when you want! Let start with a notable decision that Postmates made recently – one that was…

UPDATED-REVERSED!: Postmates – New Policy: Call the Customer on EVERY Substitution, ignore in-app choices

UPDATED: Just a few moments ago, we received feedback that Postmates is now reversing this new policy, which was only hours old – in part to the attention we brought to it. Our Post had over 5,000 shares across social media in just over an hour, and we are glad to hear about this update. Thank you, Postmates for listening to your customer base. An email is going out to the CS/OS/JS Employees as this is being posted. We’re working on a new post for later today, a follow up…

Bob Benckert – Another Disgruntled Uber/Lyft 1-Star Giving Driver? Rude UberXpert?

We have to wonder what is with rude Uber & Lyft drivers this holiday season. We started off with the Rude Uber Driver reports a few weeks ago – starting with the Uber driver that gave passengers 1-Star ratings for random reasons, and for not tipping him or taking longer rides and increasing his profits, and then there was the Lyft Driver that dumped his passengers for not buying him pizza. Is there anyone sane left in the Nashville rideshare industry? Let’s look at our most recent idiot Uber Driver…

Postmates: Remote Order Support – Behind The Scenes

This story isn’t ‘directly’ related to East Nashville – but rather for the Postmates that work in East Nashville. We came across this information from another tipster who still works within the Postmates infrastructure, and wanted to shed some light on how one group within the new startup operates – and why Postmates do some of the things they do – these are the folks that can make or break a Postmate’s day. Meet Remote Order Support Group. These folks are not Customer Service, or Job Support, but rather the…

Nashville Postmates Uncensored: How they really feel about you, your tips and the restaurants – & Community Manager Andre Moore

Sometimes we just have to wonder what Nashville Postmates manager Andre Moore was thinking when he hired/approved some of these folks to be Postmates. As their community manager, even if he didn’t have a direct role in making the final decision – he has observed this behavior over and over and they remain in the good graces of Postmates. Imagine seeing or hearing your employees or contractors under you making disparaging comments about customers, the merchants, and constantly complaining about tipping, and making a habit of declining orders and getting…