Postmates Internal Email Support Backlog: It’s worse than you imagined

Last month we got word that the backlog of email being sent to the individual CMs (Community Managers of each city) was beyond belief… in addition to the standard support@ / couriersupport@ backlogs, which were both over a week or more on their own. Here’s when the issue was first brought to our attention.. there was nearly a 14 day backlog before the email would be seen in the system, much less assigned and given a complete response – and if a follow up question was needed to complete a…