Postmates really WILL deliver anything to East Nasvhille! In fact, if you get the right Postmate (luck of the draw) you can get just about -anything- delivered. Sometimes when you get that siren of a new order, you look down to see this: …and well, there’s no other option other than to respond with this, because they really got the luck of the draw: Granted, not every Postmate would know how to act in a shop or even be comfortable making the purchase – for tobacco, of course! Since any…
Tag: postmates
Crazy Holiday Sex in your Plan A? Postmates has your Plan B!
From the ‘Whoops’ files – We’ve hidden the delivery details screen, but this was just delivered to a very East Nashville address, by a Nashville Postmates courier. Was your holiday this jam packed? fun filled? stretched to the limit? Just know that if you need them, they will also deliver condoms and cigarettes – so you’re covered! The subject of the email this was sent to us in: “Her sofa may pull out, but he didn’t!” Crazy Night? Have you SEEN some shit? Fill up our inbox with your craziness:…
Postmates Internal Email Support Backlog: It’s worse than you imagined
Last month we got word that the backlog of email being sent to the individual CMs (Community Managers of each city) was beyond belief… in addition to the standard support@ / couriersupport@ backlogs, which were both over a week or more on their own. Here’s when the issue was first brought to our attention.. there was nearly a 14 day backlog before the email would be seen in the system, much less assigned and given a complete response – and if a follow up question was needed to complete a…
Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition
UPDATED NEWS: Courier Schedules Going Away, too! Previously we introduced you to “Postmates: Remote Order Support – Behind The Scenes” and now it’s time for an update to the original article, a ‘2nd Edition’, or sorts. Since our original post we’ve received so many updates and additional information, we felt it was time to s hare it with you! There are NO Schedules – Work When you want, how long you want, break when you want! Let start with a notable decision that Postmates made recently – one that was…
Postmates: How to Get Free Parking (Illegal/Unethical Version)
While we’re still working on the upcoming “Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition” article that will be published later this evening, we noticed a new tip in our inbox, and we thought we’d share the humor while we took a sandwich break. Sadly, this really happened. If you’re a Postmates delivery driver – one of the worst parts of working downtown in any city is parking. Generally, you have to pay to park, or risk getting a ticket, even though you may only be…
UPDATED-REVERSED!: Postmates – New Policy: Call the Customer on EVERY Substitution, ignore in-app choices
UPDATED: Just a few moments ago, we received feedback that Postmates is now reversing this new policy, which was only hours old – in part to the attention we brought to it. Our Post had over 5,000 shares across social media in just over an hour, and we are glad to hear about this update. Thank you, Postmates for listening to your customer base. An email is going out to the CS/OS/JS Employees as this is being posted. We’re working on a new post for later today, a follow up…
Postmates: Remote Order Support – Behind The Scenes
This story isn’t ‘directly’ related to East Nashville – but rather for the Postmates that work in East Nashville. We came across this information from another tipster who still works within the Postmates infrastructure, and wanted to shed some light on how one group within the new startup operates – and why Postmates do some of the things they do – these are the folks that can make or break a Postmate’s day. Meet Remote Order Support Group. These folks are not Customer Service, or Job Support, but rather the…
Nashville Postmates Uncensored: How they really feel about you, your tips and the restaurants – & Community Manager Andre Moore
Sometimes we just have to wonder what Nashville Postmates manager Andre Moore was thinking when he hired/approved some of these folks to be Postmates. As their community manager, even if he didn’t have a direct role in making the final decision – he has observed this behavior over and over and they remain in the good graces of Postmates. Imagine seeing or hearing your employees or contractors under you making disparaging comments about customers, the merchants, and constantly complaining about tipping, and making a habit of declining orders and getting…
Nashville Postmates: The Stoner’s Delight – Funny Texts Edition!
While our local team of do-gooders at the Nashville Postmates recently took some heat for passing along restaurant tip surcharges of 20% to it’s customers and still expecting a tip of their own (more on how they feel about tips tomorrow) – while telling the merchants they were absorbing the costs within the company – the actual delivery drivers themselves – the ones that you and I would interact with, are just your normal group of fun-loving individuals. We’ve read over months of communications given to us by a former…
UPDATED: Pharmacy Burger vs. Postmates: Round 1, Fight!
UPDATED: The Pharmacy Burger management have responded to our post, stating that Postmates management actually suggested the 20% gratuity – but assured them they would eat the cost and NOT pass it on to the customer. Which is not the case, it is clearly being pass along on the receipts. UPDATE #2: As of 7PM Today, the fee has been removed by The Pharmacy Burger! Way to be the team player here, and take care of your customers. Unlike Postmates who in this case, lied to everyone about eating the…