Tag: Customer Service

$3 million lawsuit filed in Antioch Captain D’s ice-throwing assault

Jason Steen

A newly filed $3,000,000.00 lawsuit alleges an Antioch Captain D’s restaurant manager, Shanera Jones, assaulted a customer by throwing a glass of ice on him. The lawsuit, filed this week in Davidson County Circuit Court, alleges Captain D’s employee Shanera Jones threw a cup of ice at the Plaintiff, Herman Hunter, in a “harmful and offensive manner” intended to cause “apprehension of imminent harmful or offensive contact”. The civil suit does not specify what led up to the incident between the manager and customer. The alleged incident happened at the…

Clerk pulls gun on customers at DB Todd Market – Tadress Ishak Arrested

Jason Steen

Tadress N Ishak, a 22 year-old clerk from the DB Todd Market, was arrested on Friday, after he pulled a gun on multiple customers when a refund was requested. According to police reports, and eyewitness accounts, the employee named above was involved in a verbal argument with three customers, which he says was over them requesting a refund. During the argument the defendant pulled out a hand gun and pointed it at the three victims. When asked about the gun, the defendant stated that one of the victims made verbal threats…

Frisky Frog’s Nashville: Fake Reviews

Jason Steen

While researching our previous story about Frisky Frog’s Nashville, where they incorrectly assumed the gender identity of a patron and followed them into the restroom, we received a list of employees as part of our standard confirmation research. What we also noticed that many of these names looked familiar – they appeared as ‘guest reviews’ on both Yelp (and the hidden ones) & Facebook. Let’s take a look at some of the employees & associated people that left stellar reviews for Frisky Frog’s Nashville: As you can see, Jungle R.…

Frisky Frog’s Nashville: Assumes Gay Customer’s Gender, Causes Bathroom Blunder

Jason Steen

In mid-May, a customer reported on social media they were followed into a restroom by an employee at Frisky Frog’s Nashville, located on Demonbreun St, because they had a hat on backwards, and the bartender was unable to confirm the gender identity of the customer. According the customer, the bartender actually followed her into the restroom in an attempt to confirm her gender identity. ALSO: See Frisky Frog’s Nashville – Fake Reviews! Frisky Frog’s Nashville has not responded to repeated requests for comment. The customers, Bridgett Hardville (known by her professional…

Postmates: Courier Schedules Going Away

Jason Steen

Previously we told you about some of the shakeups and controversy happening over at deliver-anything-to-your-doorstep ‘Postmates’, and their couriers, which many of us here in East Nashville have learned to rely on religiously, to snag anything from groceries, to dinner, to some emergency Plan B for the morning after, or even a bong delivered to East Nashville. After publishing some of their ‘behind the scenes’ tips we had from local couriers and remote customer service reps that work here in Nashville, we recently received a new tip – Couriers will…

Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition

Jason Steen

UPDATED NEWS: Courier Schedules Going Away, too! Previously we introduced you to “Postmates: Remote Order Support – Behind The Scenes” and now it’s time for an update to the original article, a ‘2nd Edition’, or sorts. Since our original post we’ve received so many updates and additional information, we felt it was time to s hare it with you! There are NO Schedules – Work When you want, how long you want, break when you want! Let start with a notable decision that Postmates made recently – one that was…

UPDATED-REVERSED!: Postmates – New Policy: Call the Customer on EVERY Substitution, ignore in-app choices

Jason Steen

UPDATED: Just a few moments ago, we received feedback that Postmates is now reversing this new policy, which was only hours old – in part to the attention we brought to it. Our Post had over 5,000 shares across social media in just over an hour, and we are glad to hear about this update. Thank you, Postmates for listening to your customer base. An email is going out to the CS/OS/JS Employees as this is being posted. We’re working on a new post for later today, a follow up…

Postmates: Remote Order Support – Behind The Scenes

Jason Steen

This story isn’t ‘directly’ related to East Nashville – but rather for the Postmates that work in East Nashville. We came across this information from another tipster who still works within the Postmates infrastructure, and wanted to shed some light on how one group within the new startup operates – and why Postmates do some of the things they do – these are the folks that can make or break a Postmate’s day. Meet Remote Order Support Group. These folks are not Customer Service, or Job Support, but rather the…